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Forrester Report: B2B Loyalty, The B2C Way




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How consumer loyalty principles can help B2B companies reward, recognize, and engage their customers.

Earning customer loyalty is very important to B2B marketers. After all, loyalty translates directly into referrals and new cross-sell/upsell opportunities. But it’s easy for marketing and customer insights professionals in B2B companies to dismiss B2C loyalty marketing practices as tactics that apply only to discount-hungry consumers and not to their complex business buyers. This is a missed opportunity. B2B marketers can learn from B2C loyalty approaches and strategies like the core tenets of intelligent loyalty: a deeper understanding of customer motivations using data, more consistent interactions across organizational silos, and adaptive strategies that keep up with customer demands. This report will demonstrate how B2C loyalty principles apply to a B2B enterprise.

Download this free limited-time Forrester report to learn:

• Why B2B marketers can no longer be hit-or-miss about loyalty
• Why you shouldn’t discount B2C loyalty approaches and benefits
• How to use the nuances of B2B to guide your loyalty strategy solutions
• How to extend and elevate your existing retention efforts

How consumer loyalty principles can help B2B companies reward, recognize, and engage their customers.

Earning customer loyalty is very important to B2B marketers. After all, loyalty translates directly into referrals and new cross-sell/upsell opportunities. But it’s easy for marketing and customer insights professionals in B2B companies to dismiss B2C loyalty marketing practices as tactics that apply only to discount-hungry consumers and not to their complex business buyers. This is a missed opportunity. B2B marketers can learn from B2C loyalty approaches and strategies like the core tenets of intelligent loyalty: a deeper understanding of customer motivations using data, more consistent interactions across organizational silos, and adaptive strategies that keep up with customer demands. This report will demonstrate how B2C loyalty principles apply to a B2B enterprise.

Download this free limited-time Forrester report to learn:

• Why B2B marketers can no longer be hit-or-miss about loyalty
• Why you shouldn’t discount B2C loyalty approaches and benefits
• How to use the nuances of B2B to guide your loyalty strategy solutions
• How to extend and elevate your existing retention efforts

Forrester Report: B2B Loyalty, The B2C Way

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DOWNLOAD
THE EBOOK NOW